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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least five
B) one is enough
C) at least three
D) at least two

2. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) install IBM DB2 on a PowerHA (formerly HACMP) cluster
B) switch the OS platform from AIX to Linux
C) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
D) double the number of IBM WebSphere and IBM DB2 nodes

3. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application specialists
B) Application engineers
C) Process experts
D) System engineers
E) Process owners

4. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Asset Management for IT
B) Capacity Management for IT
C) Change and Configuration Database Management
D) Service Request Management

5. What is the purpose of a stakeholder analysis?

A) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
B) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
C) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
D) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects

Solutions: