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IBM 00M-245 Exam Syllabus Topics:

IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. From the IDC study at 2009, what are the benefits of implementing a consolidated operations solution in the organization?

A) Improve customer satisfaction by 20%
B) Both B & D
C) Reduce labor cost by 60%
D) Speed up the service delivery by 37%
E) Reduce Expenses by 70%

2. What benefit(s) is/are available from using a White Board to explore opportunities for Tivoli Business Service Manager?

A) The Whiteboard provides a friendly environment for probing questions that are used to determine a customer's environment, pain points, and business goals. Additionally, the White Board can be used to determine the customers important KPIs (Key Performance Indicators).
B) Resource for "back of the napkin" presentation.
C) An emergency exit in the case of no projector.
D) All of the above.

3. What is the first step towards the objective of aligning IT with the business objectives?

A) Identify the transaction baseline and monitoring the applications along with their infrastructure continuously.
B) Having an exact inventory of the environment.
C) View of the current environment.
D) All of the above.

Solutions: