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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 2200
C) 1100
D) 550

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

3. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Evolution of the Contact Center agent
C) Contact Center data gathered from generic reports only

4. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Avaya Work Force Optimization Select
B) Proactive Outreach Manager
C) Interaction Center
D) Call Back Automated

5. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Simple Direct Media Layer
B) Open Database Connectivity (ODBC)
C) Open Computing Language (OpenGL)
D) Microsoft .NET

Solutions: