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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A. Mute members who repeatedly violate group rules.
B. Use an analytics tool to determine which content is best to provide.
C. Tag members in every topic discussion to encourage them to comment.
D. Post applicable community guidelines and pin that post as an announcement.

Question 2

A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?

A. Review previous post results and reuse the content that performed best
B. Review briefs from internal stakeholders outlining key messaging, details and targets
C. Prioritize the content from the department that is the most polished and ready to post
D. Research competitors and replicate popular creative tactics that perform well for them

Question 3

A parenting support group of deeply connected people has started growing quickly. The leadership team receives several reports that the group is now too big and discussions frequently stray from the intended topic. To continue to develop the tight bonds the community previously cultivated and to address the concerns of long-standing members, the community manager needs to create new groups that focus on specific topics.
In which two ways can the community manager establish these topically focused groups? (Choose 2)

A. Launch a few groups, announce them in the current one and begin to create content for those new groups
B. Join similar groups to see what they are discussing and create groups related to those topic
C. Analyze the most popular posts for the last six months and create groups based on those post topics
D. Create a poll to ask members what interests them and what they want these new groups to focus on

Question 4

A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A. Enlist a scheduling tool to create daily topical posts to encourage conversation.
B. Look at engagement insights to compare the daily number of posts.
C. Comment on every post that members make in the group.
D. Highlight top commenters in a special weekly post.
E. Create a group rule that requires daily engagement to remain in the group.

Question 5

A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A. Create a joint moderation account with the name of the group
B. Enter a list of potentially offending keywords into the moderation tool
C. Make the team's Facebook Page an admin of the group
D. Enforce a strict policy of blocking any profile that sends a message to a member of the admin team

Solutions: