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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges |
| Topic 2: Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 4: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| Topic 5: Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| Topic 6: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
Salesforce Certified Business Analyst Sample Questions:
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
- A. Items that are crucial to the business
- B. Items chat are user-friendly features
- C. Items requested by the majority of users
Correct Answer: A 🗳️
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The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?
- A. When
- B. Why
- C. Who
Correct Answer: B 🗳️
Explanation: Only visible for Braindumps2go members. You can sign-up / login (it's free).
Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?
- A. Current state analysis
- B. Audit log
- C. Gap analysis
Correct Answer: C 🗳️
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
- A. US-4008 and US-4009
- B. US-4009 and US-4010
- C. US-4007 and US-4009
Correct Answer: C 🗳️
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A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Engage a developer to scope a custom solution.
- B. Export a weekly report of user activity.
- C. Research third-party apps on the AppExchange.
Correct Answer: C 🗳️
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