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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field identifies a ticket as relevant for a field service scenario?

A) Organization
B) Leverage indicators
C) Requires Work
D) Processing Type

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To scope the system
B) To restore system default settings
C) To create business users
D) To assign accounts to business users

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Total price
B) Transfer status
C) Pricing status
D) External ID
E) Invoicing status

4. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-business
B) Business-to-consumer
C) Business-to-customer
D) Employee support
E) Consumer-to-consumer

5. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Due date
C) Reference date
D) Requested date

Solutions: