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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

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• Tracking customer incidents / cases
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Managing cases from the first call through to resolution
• Identify known errors and provide resolution to End User
• Having committed responses times
• Logging all calls
• Include the Technical Support as specified in the applicable
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• All communication with your End User
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Have and maintain a system
• Managing End User satisfaction issues
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Obtaining additional information for debugging
• Assigning severity
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Implement solution, workaround or fix, as provided by IBM.
• confirming next steps in problem investigations
• As feasible providing solutions, workarounds or fixes for errors / problems
• Setting realistic expectations
• Providing regular status updates,

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Understanding technical and functional aspects of OpenShift Container Platform Architecture

The following will be discussed in IBM C1000-026 exam dumps:

• Explain the elements of a course
• Explain the substance of the Ansible stock document
• Describe the config documents utilized for networkDNS
• Explain which parts give information to outside the group from a unit
• Describe the motivation behind the Load Balancer
• Explain the security model of an OpenShift Project containing different namespaces
• Explain how units are utilized to build execution
• Describe how the Load Balancer have is utilized in a various expert (HA) geography
• Describe whenit would be important to add more laborer hubs to the group
• Describe the parts of a case
• Explain why numerous expert hosts may be required
• Explain the reason for the replication regulator
• Explain how compartments are utilized inside cases
• Describe the different stockpiling arrangements accessible for OpenShift
• Describe the hosts required foran OpenShift Container Platform to help an insignificant ICP4D base climate
• List different administrations that a holder can give
• Describe the means of case creation
• Explain how an assistance is utilized for outer and inner correspondence
• Explain the effect of driving a picture into the OpenShift Container Registry
• Discuss the motivation behind the etcd have

Reference: https://www.ibm.com/training/certification/C0003602