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Peoplecert ITIL V3 Foundation Sample Questions:

1. You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A) Better balance of technical skills to support live services
B) Improved Service alignment with business goals
C) Reduced Total Cost of Ownership
D) Improved quality of service

2. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. Which of the following is the goal or purpose of service level management?

A) To create and populate a service catalogue
B) To ensure that an agreed level of IT service is provided for all current IT services
C) To carry out the service operations activities needed to support current IT services
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

4. Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1.Data mining and workflow tools
2.Measurement and reporting systems
3.Release and deployment technology
4.Process Design

A) All of the above
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only

5. Service Transition contains detailed descriptions of which processes?

A) Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment
B) Service Level Management, Service Portfolio Management, Service Asset and Configuration Management
C) Change Management, Capacity Management Event Management, Service Request Management
D) Change Management, Service Asset and Configuration Management, Release and Deployment Management

Solutions: