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Peoplecert ITIL V3 Foundation Sample Questions:

1. Effective release and deployment management enables the service provider to add value to the business by?

A) Delivering change, faster and at optimum cost and minimized risk
B) Ensures that the fastest servers are purchased
C) Verifying the accuracy of all items in the configuration management database
D) Ensuring that all assets are accounted for

2. Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A) All of the above
B) 1 and 4 only.
C) 1, 2 and 3 only.
D) 2, 3 and 4 only.

3. Which processes review Underpinning Contracts on a regular basis?

A) Demand Management and Service Level Management
B) Supplier Management and Demand Management
C) Supplier Management and Service Level Management
D) Supplier Management, Demand Management and Service Level Management

4. What is the BEST description of the purpose of service operation?

A) To deliver and manage IT services at agreed levels to business users and customers
B) To proactively prevent all outages to IT services
C) To design and build processes that will meet business needs
D) To decide how IT will engage with suppliers during the service lifecycle

5. Which of the following statements correctly states the relationship between urgency, priority and impact?

A) Impact, priority and urgency are independent of each other
B) Urgency should be based on impact and priority
C) Priority should be based on impact and urgency
D) Impact should be based on urgency and priority

Solutions: