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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Execution & Objection Handling | - Communication of ROI and benefits - Overcoming customer objections |
| Topic 2: Sales Strategy & Customer Alignment | - Competitive landscape and solution placement - Customer needs identification and consultative selling |
| Topic 3: HP pMPS Portfolio Knowledge | - Understanding HP printing and managed services offerings - Value proposition of pMPS solutions |
HP Selling HP EMEA pMPS Sample Questions:
1. How is the start date set for an HP pMPS contract?
A) Contract start dates are the partner's responsibility, and actioned by sending an email to the HP local delivery.
B) The HP service delivery team agrees on a contract start date with the customer directly and advises the partner through the service portal.
C) The partner enters a contract start date into HP EDP. After agreement on the contract start date with HP, service usually starts within 10 business days.
D) Start dates are automated from HP EDP, and typically 30 days after the deal is set to "won" in the portal.
2. Who provides the contract number for a new deal?
A) The HP local delivery contact provides the number during the handover meeting.
B) The HP Deal Support Center provides the number by phone per deal.
C) The partner selects the number according to specified rules defined by HP.
D) The HP sales representative provides a unique number per deal.
3. Which HP solution can identify applicable settings on a device and then automatically configure the settings to conform to a policy on a regular basis?
A) HP PCL 5 Print Driver
B) HP ePrint Enterprise
C) HP Web Jetadmin
D) HP Embedded Web Server
4. What is one of the main functions of HP Remote Monitoring?
A) to capture error messages on devices and supplies
B) to manage and restrict color usage within the customer's environment
C) to produce reports on user statistics for a customer's entire printer fleet
D) to report the supplies usage and page counts on HP fleets within a pMPS contract
5. Which statements are true about commission on an HP pMPS classic deal? (Select two.)
A) Commission is set at 5%.
B) Commission payment over 25% triggers an exception request to the HP DSC.
C) Commission level is set by the partner and flexible up to 25%.
D) Commission is set at 10%.
E) Commission payments are paid quarterly over the term of the contract.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B,E |
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