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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Installation and Replacement | 25% | - Disassembly and reassembly procedures - Upgrading graphics, power supplies, and peripherals - Replacing system boards, processors, memory, and storage |
| Topic 2: Troubleshooting and Diagnostics | 30% | - Power-on and POST issues - Hardware error codes and LED indicators - HP diagnostic tools and utilities - Operating system and software related problems |
| Topic 3: Product Overview and Architecture | 20% | - System components and architecture - HP Desktop, Workstation, and Notebook families - BIOS and UEFI configuration |
| Topic 4: Networking and Connectivity | 15% | - Network troubleshooting - Bluetooth and peripheral connectivity - Wired and wireless network configuration |
| Topic 5: Maintenance, Safety, and Warranty | 10% | - Firmware updates and system maintenance - ESD safety procedures - Warranty validation and service policies |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question 1
Which HP product supports a RAID 5 configuration?
A. desktop workstation
B. mobile workstation
C. slimline desktop
D. notebook
Question 2
Where can you find the latest BIOS for an HP personal computer?
A. HPPartSurfer
B. HP Support & Drivers website
C. HP Support Forums
D. HP ITResource Center (ITRC)
Question 3
Which utility is required to update the DMI after you have replaced a system board?
A. hpsetcfg
B. battery health check
C. HPSoftPaq Download Utility
D. Drive Protection System
Question 4
A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A. Upgrade the power supply to one with greater capacity.
B. Replace the system board and the power supply.
C. Replace the complete desktop.
D. Recommend a power audit of the facility.
Question 5
You are trying to recover a password on an HP notebook PC with HP Startup Support Environment installed. Which key do you press to enter the HP SpareKey window?
A. F7
B. F4
C. F12
D. F1
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
Lesley 
Leif 
Horace 
Prudence 
Hiram 
Debby 
Stan 
Chapman 
Ellis 
Gloria 
Grover 
Armstrong 
Kim 
Esther 
