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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Skills and Positioning | - Qualifying customer needs - Positioning HP Lifecycle Services - Building and presenting the business case - Demonstrating value to clients |
| Service Registration and Delivery | - HP Channel Services Network (CSN) registration - HP Care Pack attachment rules |
| HP Lifecycle Services Overview | - HP Set Up Services - HP Collaborate Services - HP Fix Services - HP Optimize Services - HP Protect Services - HP Renew Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A) How necessary is it for you to minimize capital expenditures?
B) Would you consider a lease-to-own solution?
C) Do you require security features such as hardware or BIOS protection?
D) How distributed is your workforce?
2. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP Wolf Protect and Trace
B) HP pc BIOS Asset Tagging service
C) HP Defective Media Retention
D) HP Active Care
E) HP Deinstallation Services
3. What is included in HP Active Care? (Select two.)
A) Defective Media Retention in every option
B) Availability for one or two years
C) Next business day onsite support
D) Coverage of non-HP devices
E) No-cost replacement parts
4. You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A) Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
B) Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
C) Access your HP Channel Services Network account and modify any existing order information to match the new registration information
D) Work with an HP distributor and use the program available exclusively to distributors
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: A,C | Question # 4 Answer: B |
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