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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions and Services | 10% | - Basic Service Offerings - Supplies and Accessories |
| HP Personal Systems Hardware | 35% | - Workstations and Thin Clients - Mobility and Connectivity Features - Commercial Notebooks and Desktops |
| Selling and Value Proposition | 20% | - Customer Needs Assessment - Competitive Differentiation |
| HP Printing Portfolio Overview | 35% | - Print Security and Management Tools - OfficeJet and InkJet Solutions - HP LaserJet and PageWide Technology |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
Which feature of the HP Flow MFPs results in fast and accurate digitization and retrieval of
documents of different sizes, thicknesses and types?
A. End-to-End Security
B. Wireless Direct
C. Capture-Optimized
D. Embedded Scan to Cloud
Question 2
Which organization awarded HP Web Jetadmin its highest rating for the significant benefits it delivers to customers?
A. Independent Printing Association
B. Buyers Laboratory Inc.
C. IDC
D. Gartner
Question 3
How much pressure is the display enclosure on the HP ZBook mobile workstation designed to withstand?
A. 181 kg/400 lbs
B. 91 kg/200 lbs
C. 136 kg/300 lbs
D. 45 kg/100 lbs
Question 4
What is a benefit of business value selling?
A. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
B. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
C. It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.
D. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
Question 5
What are contributors to document lifecycle management costs? (Select two)
A. 13 hours per week per person reading and answering emails
B. 5 hours per week per person reading books
C. 10 hours per week per person handling hardcopy records
D. 12 hours per year per person reading privacy policies on web pages
E. 150 hours per year per person seeking incorrectly filed documents
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: C,E |
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