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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measure Phase | 20% | - Key Performance Indicators - Data Collection and Analysis - Performance Measurement Framework |
| Topic 2: Analyze Phase | 25% | - Gap Analysis - Risk Assessment - Root Cause Analysis |
| Topic 3: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
| Topic 4: Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Topic 5: Project Management | 5% | - Resource Management - Project Planning |
| Topic 6: Define Phase | 20% | - Introduction to ISO/IEC 20000 - Scope and Policy Definition - Service Management System Principles |
| Topic 7: Leadership and Team Management | 5% | - Team Coordination - Roles and Responsibilities |
| Topic 8: Improve Phase | 20% | - Implementation Strategies - Improvement Planning - Change Management |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
What should an organization demonstrate through documentation?
- A. That Its security controls are implemented based on risk scenarios
- B. That the distribution of paper copies is regularly complete
- C. That the complexity of processes and their interactions is documented
Correct Answer: A 🗳️
What action should UX Software take to mitigate residual risks? Refer to scenario 4.
- A. UX Software should accept the residual risks only above the acceptance level
- B. UX Software should evaluate, calculate, and document the value of risk reduction following risk treatment
- C. UX Software should immediately implement new controls to treat all residual risks
Correct Answer: B 🗳️
Based on scenario 10. did invalid Electric provide a valid reason for requesting the replacement of the audit learn leader?
- A. No, because Issuing a recommendation for certification lo a main competitor is not a conflict of interest situation
- B. No, because the auditee can request the replacement of an auditor only if the auditor has worked for the auditee
- C. Yes, because the auditee can request to replace an auditor that has worked for one of its major competitors
Correct Answer: C 🗳️
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. when should Colin deliver the next training and awareness session?
- A. After he determines the employees' availability and motivation
- B. After he ensures that the group of employees targeted have satisfied the organization's needs
- C. After he conducts a competence needs analysis and records the competence related issues
Correct Answer: C 🗳️
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An organization wants to enable the correlation and analysis of security-related events and other recorded data and to support investigations into information security incidents. Which control should it implement7
- A. Clock synchronization
- B. Installation of software on operational systems
- C. Use of privileged utility programs
Correct Answer: A 🗳️
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