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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 問題
B) 回避策
C) 変更リクエスト
D) 既知のエラー

2. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) インシデント管理
B) サービスデスク
C) 顧客関係管理
D) 変更管理

3. 可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

A) 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
B) 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
C) 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
D) 可用性管理は、提供されているサービスの可用性に関する情報を提供します。

4. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) リリース管理
B) 変更管理
C) ビジネス関係管理
D) サービスレベル管理

5. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A) インシデント管理
B) リリース管理
C) 情報セキュリティ管理
D) キャパシティ管理

Solutions: