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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. How does Case Manager uniquely provide the best solution platform that integrates with ECM?

A) Case Manager provides special user interfaces to deal with documents
B) Case Manager uses the IBM Content Navigator framework
C) Case Manager is built and based on the industry standard content management API called CMIS.
D) All of the above.

2. IBM Content Navigator is commonly referred to as:

A) The Content Experience Platform
B) An ECM plug-in
C) Caravan
D) CN8

3. Which of the following best exemplifies how Content Collector achieves IT savings while also fulfilling legal and compliance obligations?

A) Support for virtualized infrastructure
B) Self-service for legal forensics
C) Common infrastructure for archiving email, file, and collaboration servers
D) Integration with most common email platforms

4. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) How do CSRs do scanning of documents today?
C) How do CSRs access all information necessary to respond to customer questions?
D) Do your CSRs need Case Management?

Solutions: