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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?

A) Create a custom field on the Opportunity object to capture Campaign details.
B) Enable Campaign Influence and add It to the Opportunity page layout.
C) Use the Primary Campaign Source field on the Opportunity object.

2. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
B) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
C) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

3. Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

A) Configure Quotas with a Product family report and add necessary fields.
B) Create a custom report type with Forecasting Quotas and Forecasting Items.
C) Create a joined report with closed Opportunities, Forecasting Items, and Quotas.

4. The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.
What should the consultant do to convert a Lead into a Person Account?

A) Leave the Company field blank.
B) Create an Apex trigger on the Lead object.
C) Enable Contact Roles.

5. The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud.
What should the consultant recommend to document the decision- makers and influencers?

A) Update Primary Contact on all Opportunities.
B) Create @ report showing Contacts with executive job titles.
C) Use Contact Roles on the Opportunity object.

Solutions: