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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants, except the initiator, must click on the Join button in the chat view.
B) Other participants must also click on the Open video call icon.
C) All participants must click on the Join button in the video chat view.
D) Participants automatically placed in the video chat when clicking on the chat room.

2. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

3. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Tell John to be patient and wait for the email to arrive.
C) Submit a ticket to Genesys Cloud support.
D) Reset John's password and let him know the password to log in with.
E) Resend the invite.

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Core Services
C) Application Services
D) Public Interface Services

5. Which statement is true regarding chat rooms in Genesys Cloud?

A) Administrators assign people to rooms.
B) You must have the room_user permission to use rooms.
C) There is a maximum of 50 users to a room.
D) Notifications can be turned off per room.

Solutions: