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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) Administrators assign people to rooms.
B) You must have the room_user permission to use rooms.
C) There is a maximum of 50 users to a room.
D) Notifications can be turned off per room.

2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) EOS
B) Windows 10 mobile
C) IOS
D) Blackberry OS
E) Android

3. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The profile information can be used to keep LinkedIn information updated.
C) The education information can be verified against the human resources database.
D) When employees have free time, they can review biographies of their peers.

4. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 100 MB
B) 2 GB
C) No Limit
D) 10 MB

5. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a network segment that has outbound access to the public Internet.
C) It should be connected to a different network segment that has access to your company intranet.

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