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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. What is an advantage of EcoSmart Toner?

A) compatibility with a wider range of HP and non-HP printers
B) premium quality prints with less energy
C) faster print speeds and better color precision
D) longer print permanence and greater resistance to smudging

2. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
B) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
C) Remanufactured toner cartridges generate more heat than Original HP cartridges.
D) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
E) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.

3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
C) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
D) Non-HP cartridges (ail prematurely 70% of the time.

4. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
B) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Original HP supplies meet eco-label criteria, lowering TCO.

Solutions: