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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Topic 2: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues |
| Topic 3: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 4: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 5: Policies and Settings | 22% | - Security and compliance configurations - Identity and access management - Slack Connect and app approval settings - Analytics and dashboard usage |
| Topic 6: Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
Salesforce Certified Slack Consultant Sample Questions:
How often should you recommend that your client conduct a guest and channel clean-up?
- A. Weekly
- B. Annually
- C. Ad-hoc
- D. Monthly
Correct Answer: D 🗳️
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You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
- A. Documentation
- B. Customer story
- C. Live training
- D. Leadership Ask Me Anything (AMA) Session
- E. Videos
Correct Answer: A,E 🗳️
Explanation: Only visible for Braindumps2go members. You can sign-up / login (it's free).
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
- A. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
- B. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
- C. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
- D. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
Correct Answer: B 🗳️
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You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?
- A. Create a tailored series of videos geared towards Workspace Admins.
- B. Revise the SOW to include Admin Essentials sessions for each time zone.
- C. Suggest all Workspace Admins direct their questions to 24/7 support.
- D. Offload Admin Essentials training to the client's IT team.
Correct Answer: A 🗳️
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Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Org-wide default channel, optional
- B. Multi-workspace public channel
- C. Org-wide default channel, required
- D. Org-wide channel, required
Correct Answer: C 🗳️
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