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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) UMS Web
B) SNMP
C) MAPI
D) IMAP

2. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
D) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module

3. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) IP Office Advanced System license
B) Database license
C) VMPro TTS (Generic)
D) IP Office Essential System license
E) IP Office Preferred System license

4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

5. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Universal Messaging Service
B) Visual Voice
C) Voicemail Display
D) Integrated Messaging

Solutions: