2022 Valid CPUX-F Exam Updates - 2022 Study Guide

CPUX-F Certification - The Ultimate Guide [Updated 2022]

NEW QUESTION 31
Which two of the following statements are valid as-is scenarios for an existing car rental website?

• A. When renting a car, customers must be able to select their chosen dates so the website can display the cars which are available.
• B. Establish the required departure time; 2. Establish the costs for each available vehicle; 3. Choose a vehicle (based on cost size, personal preferences); 4. Reserve the car; 5. Collect the car.
• C. Rachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. She compares the cars available for the dates she wants to travel and chooses the one she likes best. She reserves the car for collection on the evening of the day before her trip.
• D. Rachel lives in a village outside Reading. She drives but doesn't own a car as her village has good public transport links to the nearest town, where she works, and she finds the bus convenient and cheap. Rachel occasionally visits her brother in Keswick for the weekend. It is too expensive for her to make this journey by train, and the bus takes too long, so she usually rents a car.
• E. When renting a car, customers need to know which cars are available for their chosen dates so they can complete their journey on time.
• F. Rachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. It is unclear whether the cars she is considering are available for the dates she wants to travel. Rachel looks for a phone number to speak to someone at the rental company but she can only find a web chat service which is currently offline. Frustrated, Rachel leaves the website and searches for an alternative car rental company.

Answer: C,F

Explanation:
Explanation
Answer C is less correct than answer A and B because it is not narrative and because it is not about a specific user - that is, a persona. Answer F describes a persona; it is not narrative.

NEW QUESTION 32
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.

Answer:

Explanation:
1. usability inspection
Explanation
Usability evaluation
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
Note:
1. Usability evaluation is a common term for
a. Usability test;
b. User survey;
c. Usability inspection.

NEW QUESTION 33
Which one of the following statements best describes the purpose of a focus group?

• A. To gather focused information from a group of users in a usability test session
• B. To gather contextual information relating to user needs without interfering with users' work
• C. To collect contextual information relating to user needs by talking to users with particular focus on a user group
• D. To evaluate an interactive system
• E. To discuss a set of questions on specific topics
• F. To gather ideas for personas and scenarios

Answer: E

Explanation:
Explanation
Focus group
A focused discussion where a moderator leads a group of participants through a set of questions on specific topics.
Note: 1.
Do not use focus groups for usability evaluation. Focus groups are about attitude and opinion. In comparison, usability tests are about observing actual user behaviour.

NEW QUESTION 34
What are qualitative user requirements?

• A. Qualitative user requirements set measurable goals for usability and user experience.
• B. Qualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.
• C. Qualitative user requirements set measurable design on quantitative user requirements
• D. Qualitative user requirements qualify the need for the user requirement in question
• E. Qualitative user requirements address the way in which the interactive system is used to arrive at a user goal
• F. Qualitative user requirements address the way in which the system is designed

Answer: B,E

NEW QUESTION 35
Pick which are subtasks:

• A. Log in to a car rental website
• B. Cancel a car rental reservation
• C. Enter the password
• D. Register on a car rental website
• E. Book a flight
• F. Rent a car

Answer: B,D

Explanation:
Explanation
A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.

NEW QUESTION 36
If a user's mental model of an interactive system is incomplete or contradictory,

• A. then the user will have to learn to easily use the interactive system.
• B. then the user can still easily use the interactive system.
• C. then the user cannot easily use the interactive system.

Answer: C

NEW QUESTION 37
Which one of the following must be included in a human-centred design process?

• A. Involvement of users throughout the design process
• B. Exact timelines for usability milestones so progress can be monitored
• C. An interest from management in innovation
• D. A clear commitment from management to usability and human-centred design
• E. Regular demonstrations to users of the evolving interactive system
• F. Analysis of competitors' products to understand potential pitfalls

Answer: A

Explanation:
Explanation
Human-centred design is an approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying usability knowledge and methods. Human-centred design is based upon an explicit understanding of users, goals, tasks, resources and environments. Users are involved throughout the design. The design is driven and refined by usability evaluation. The process is iterative - that is, it continues until the user requirements are met. The design addresses the whole user experience (UX).
Human-centred design means planning for iterations, getting user feedback as early and as often as possible. It is perfectly acceptable to run through the iterations often with lightweight UX deliverables, for example in agile development.
An approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying human factors, ergonomics and usability knowledge and methods. Notes: 1.
The concept "human-centred design" is used instead of "user-centred design" to emphasise the need to consider additional stakeholders who may not be users. 2. Feedback from users through usability evaluation is a critical source of information in human-centred design.

NEW QUESTION 38
Which one of the following statements best describes the term, "design pattern"?

• A. A solution to a commonly occurring design problem within a given context of use, that describes a design problem, a general solution, and examples of how to apply it
• B. A collection of 4 to 8 icons that appear in a fixed order on the display
• C. A collection of personas with very similar characteristics
• D. A number of different approaches to solving a task in a given context of use; the approaches must have been observed in several, separate usability test sessions
• E. A collection of buttons of different shapes and colours for use on a website
• F. A collection of user groups with very similar characteristics

Answer: A

NEW QUESTION 39
Fill in the blanks:
The main purpose of personas and___________is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

Answer:

Explanation:
1. as-is scenarios
As-is scenario
A narrative text description of the procedure a specific user currently follows to complete one or more tasks.
Notes:
1. The specific user in the scenario is often a persona.
2. As-is scenarios are created by a user experience professional based on results from observation and contextual interviews.
3. As-is scenarios are a suitable basis for developing personas as thinking about users in their current context of use involves thinking about what they want to do, and thinking about activities involves thinking about who will be undertaking them.
4. As-is scenarios are reviewed by users to detect misunderstandings that may have occurred during contextual interview.

NEW QUESTION 40
Which one best describes a "Pre-session interview?

• A. The first activity in an interview or a usability test session where the usability test participant is informed about the purpose of the interview or usability test and what their role and contribution will be
• B. An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.
• C. Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals effectively, or efficiently, or with satisfaction.
• D. An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.
• E. Used as a measure of usability findings from a usability test to indicate the impact and criticality on the user experience and the consequences.
• F. Reports the results of a usability test, a usability inspection or a user survey

Answer: D

NEW QUESTION 41
Which one of the following is NOT a typical rating of a usability finding?

• A. Minor problem
• B. Positive finding
• C. Critical problem
• D. Catastrophic problem (life-threatening problem)
• E. Major problem
• F. Essential problem (must be fixed regardless of cost)

Answer: C

NEW QUESTION 42
Which two of the following statements about user needs are correct?

• A. User needs are always quantified
• B. User needs are used to write good error messages
• C. User needs are always expressed from the user's point of view
• D. User needs for a user group may differ from user needs for another user group with the same context of use
• E. User needs are identical to user goals
• F. User needs are part of the information architecture

Answer: D

Explanation:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

NEW QUESTION 43
Which two of the following are considered stakeholders but NOT users of a car rental website?

• A. A designer who is responsible for the user interface design of the car rental website *
• B. A marketing executive who is running a "10% off car insurance" promotion on the car reservation website, for all users who reserve a car directly through the website
• C. An accounts administrator who receives an email invoice for a reservation from the car rental website
• D. A customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website
• E. A call centre employee who is using the car rental website to reserve cars on behalf of a customer
• F. A trainer who is teaching staff at a call centre how to use the car rental website

Answer: A,B

Explanation:
Explanation
Stakeholders may or may not be users. Stakeholders are not considered to be users if they are affected by an interactive system but don't interact with it or use its output.
Examples of stakeholders who are not users:
1. The non-technical managers of a team of technical users.
2. People affected by the noise produced by an interactive system.
3. Marketers affected by the impact of the use of the interactive system on the brand.
Examples:
1. A customer (user) uses a car reservation website to make a reservation - The customer is a primary user of the system.
2. A customer (user) calls the reservation centre where a customer service representative uses the same system to make the reservation for them -The customer is an indirect user of the system.

NEW QUESTION 44
Choose all that apply - Interview questions should be:

• A. Strictly on topic rather then off topic
• B. Aming for simple yes or no
• C. Open rather than closed
• D. Entertaining
• E. Open minded for alternative cultural aspects
• F. Neutral rather than leading

Answer: C,F

NEW QUESTION 45
Which two of the following statements about user needs and user requirements are correct?

• A. User needs are derived from user requirements
• B. User requirements serve as a helpful intermediate step in the transformation of the context of use information into user needs
• C. User needs and user requirements have no relationship with each other
• D. User needs is another name for user requirements; the two are essentially the same
• E. User needs serve as a helpful intermediate step in the transformation of the context of use information into user requirements
• F. User requirements are derived from user needs

Answer: E,F

NEW QUESTION 46
Usability inspections are carried out by:

• A. Only by IT-professionals
• B. By those that decided the requirements
• C. By either users or experienced professionals
• D. By any participant ready for the task
• E. Solely by users themselfes
• F. Solely by user experience professionals

Answer: F

Explanation:
Explanation
Se side 44 i https://uxqb.org/wp-conten17uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf

NEW QUESTION 47
Choose three true statements on story boards.

• A. A storyboard is a comic book style representation of a use scenario.
• B. The purpose of a storyboard is NOT similar to the purpose of a use scenario.
• C. Low-fidelity prototypes are based on use scenarios and storyboards.
• D. A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.
• E. A storyboard mainly depicts personas as illustrations
• F. Storyboards can NOT be used to illustrate a current user experience.

Answer: A,C,D

NEW QUESTION 48
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