New 2021 Field-Service-Lightning-Consultant Dumps for Field Service Lightning program Certified Exam Questions & Answer

Realistic Verified Field-Service-Lightning-Consultant exam dumps Q&As - Field-Service-Lightning-Consultant Free Update 

NEW QUESTION 149
an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?

• A. maintenance plan
• B. entertainment plan
• C. product item
• D. Assets

Answer: C

NEW QUESTION 150
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

• A. Products Required for Service Resources
• B. Products Required for Service Appointments
• C. Products Required for Work Order Line Items
• D. Products Required for Work Orders

Answer: C,D

NEW QUESTION 151
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

• A. Customer Communities Plus
• B. Chatter Files Connect
• C. Chatter Customer Groups
• D. Partner Communities
• E. Customer Communities

Answer: A,D,E

NEW QUESTION 152
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

• A. Assign Skills and Skill Levels to Resources.
• B. Implement Work Types and Skill Assignments.
• C. Implement Assignment Rules and Work Orders.
• D. Assign Skills and Skill Levels to Users.

Answer: A,B

NEW QUESTION 153
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

• A. Leverage Resource Schedule Optimization.
• B. Shuffle daily work manually via the Gantt.
• C. Configure the Auto Dispatch scheduled job.
• D. Enable Drip-feed to dispatch the next appointments.

Answer: B

NEW QUESTION 154
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

• A. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
• B. Select the new policy as the scheduling policy for the scheduled optimization job.
• C. Create a new scheduling policy that includes service objectives in this order:
  minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.
• D. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Answer: B,C

NEW QUESTION 155
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

• A. Reduced Travel Time per Work Order.
• B. Reduced Absences per Employee.
• C. Reduced Overtime per Work Order.
• D. Reduced Work Orders per Shift.

Answer: A,C

NEW QUESTION 156
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

• A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
• B. Create the work skills using Setup. Manually assign the skills to Service Resources.
• C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Answer: A,B

NEW QUESTION 157
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

• A. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• B. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
• C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Answer: C

NEW QUESTION 158
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

• A. Field history tracking on asset
• B. The standard installation date field on asset
• C. A custom installation date field on products consumed
• D. A work order related list on asset

Answer: C

NEW QUESTION 159
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

• A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
• B. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
• C. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
• D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

Answer: A

NEW QUESTION 160
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A. Quantity and unit of measure are required when adding a required product
• B. Work type can be configured to include required products on the work order and work order line item
• C. Required product must be added to both work order and all work order line items
• D. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

Answer: B,D

NEW QUESTION 161
universal container is implementing work order management to better the support its clients Choose 2 answers

• A. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
• B. Create the work skill using setup. Manually assign the skills to service resources
• C. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
• D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

Answer: B,D

NEW QUESTION 162
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

• A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Cannot Complete".
• B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
  "Cancelled."
• C. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
• D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Closed"

Answer: A

NEW QUESTION 163
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?

• A. assigned resources, owner of service appointment and members of user territory
• B. owner of service appointment and members of user territory
• C. assigned resources, owner of service appointment and members of service territory
• D. owner of service appointment and members of service territory

Answer: B

NEW QUESTION 164
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

• A. Build a report to view Products Consumed on Work Orders.
• B. Build a report to view Inventory Transactions.
• C. Build a report to view Products Consumed on Work Order Line Items.
• D. Build a report using the Service Appointment Inventory module.
• E. Build a report using the Work Order inventory module.

Answer: A,B,C

NEW QUESTION 165
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

• A. Service territories
• B. Account
• C. Service territory number
• D. Service appointment

Answer: B

NEW QUESTION 166
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?

• A. Create a hierarchical relationship between the parent product container and child parts products.
• B. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
• C. Add the container as an asset on the account and mark the parts internal assets.
• D. Add the container as a product on the account and the parts to a child product related list.

Answer: B

NEW QUESTION 167
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

• A. Enable Notifications in Field Service Settings.
• B. Utilize Triggers to send emails to relevant users.
• C. Enable Push Notifications in the Service Console app.
• D. Utilize Schedules Jobs from the Field Service Admin app.

Answer: A

NEW QUESTION 168
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

• A. Estimated Travel Time, Minimize Travel
• B. Minimum Grade, Default Operating Hours
• C. Street Level Routing, Default Travel Speed
• D. Travel Speed Unit, Actual Travel Time

Answer: C

NEW QUESTION 169
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

• A. Configure and add excluded and required required resource business objectives to scheduling policies.
• B. Configure resource preferences on the account or work order.
• C. Configure customer preferences on the service resource record.
• D. Configure and add excluded and required resource work rules to scheduling policies.

Answer: B,D

NEW QUESTION 170
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?

• A. Creating entitlement for class and work order must be separated
• B. Creating entitlements for work orders requires a custom lightning component
• C. Creating milestones for word orders requires an entitlement for case
• D. Creating milestones trackers requires a custom lightning component

Answer: A

NEW QUESTION 171
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

• A. Each account will have a service appointment that will represent the work to be done at customer site
• B. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
• C. Each asset will have a service appointment that will represent work order needed each machine
• D. Work order will have multiple service appointments. Each service appointment will be linked to the asset

Answer: B

NEW QUESTION 172
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

• A. Attach Articles to Work Orders and Work Order Line Items.
• B. Attach Knowledge Articles to Work Order Line Items Only.
• C. Include Quick Actions and Global Actions in Attached Articles.
• D. Manage Attached Articles and Search the Knowledge Base.

Answer: A,D

NEW QUESTION 173
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?

• A. work types and skill requirements
• B. skill requirement work type and case process
• C. work type skill routing skill requirements operating house and data categories
• D. case process work types and record types

Answer: A

NEW QUESTION 174
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