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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Location, Department, Team
B) Site, Virtual Site,Virtual Group
C) Site, Department,Team
D) Site, Department, Team, Virtual Site, Virtual Group

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enable Support Local Language in the System Parameters.
C) Select the language in the ACCCM userInterface Language Meld for each location.
D) Enter the language in the Language field that displays for each object.

3. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Synchronization Server
C) Application Server
D) Database Server
E) ACCCM Web Portal

4. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to rollback the CM administration
B) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
C) auditing to a single field level
D) unlimited database entries
E) the ability to schedule delayed saves during maintenance hours
F) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Give the logged in user full control of the C:\ directory.
C) Give the logged in user full control of the C:\temp directory.
D) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.

Solutions: