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Avaya 77201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office Platform Architecture | 20% | - Hardware and software components - Deployment models and sizing - Server Edition and 500V2 architecture - IP Office editions and feature sets |
| Topic 2: Applications and Endpoints | 15% | - Avaya endpoints and telephones - Integration with third-party systems - Unified Communications applications |
| Topic 3: Troubleshooting and Optimization | 15% | - Performance optimization - Common issues and resolution - Diagnostic tools and logs |
| Topic 4: System Administration and Features | 25% | - Voice features and services - System maintenance and backup - User and extension management - Call routing and dial plan configuration |
| Topic 5: Installation and Initial Configuration | 25% | - Software installation and upgrade - Network integration and IP connectivity - Pre-installation planning and requirements - Basic system configuration |
Avaya IP Office™ Platform Implement Certified Sample Questions:
1. Which feature allows users to log in and out of multiple hunt groups?
A) Call Pickup
B) Hot Desking
C) Mobile Twinning
D) Group Login/Logout
2. Which license enables the one-X Mobile Preferred client?
A) Power User
B) Teleworker
C) Basic User
D) Office Worker
3. Which feature allows a user to redirect calls to voicemail immediately?
A) Voicemail Collect
B) Call Forwarding
C) Call Diversion
D) Do Not Disturb
4. What are the license keys on Server Edition Licenses based on?
A) Hardware components in the server
B) The site ID assigned by Avaya
C) A digital certificate supplied by a certificate authority
D) A featured key Dongle serial number
5. Which license is required for IP Office Contact Center agents?
A) Power User
B) Teleworker
C) Contact Center Agent
D) Office Worker
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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