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Pegasystems PEGACPCSD25V1 Exam Braindumps - in .pdf Free Demo

  • Exam Code: PEGACPCSD25V1
  • Exam Name: Certified Pega Customer Service Developer 25
  • Last Updated: Aug 11, 2026
  • Q & A: 0 Questions and Answers
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  • Exam Code: PEGACPCSD25V1
  • Exam Name: Certified Pega Customer Service Developer 25
  • Last Updated: Aug 11, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reporting and Insights5%- Operational dashboards
- Insights creation
Topic 2: Application Development15%- Coexistence strategies
- Modular Enterprise Reuse
- Center-out architecture
- Pega Blueprint and application design
- Customer Service Constellation transition
Topic 3: Core Business Outcomes5%- Contact center value drivers
- Contact center foundations
Topic 4: Channels20%- Pega Call configuration
- Pega Digital Messaging
- Pega Voice AI
- Email bots and agentic channels
Topic 5: User Experience20%- Composite best practices
- Composite tabs and agent interface configuration
- Constellation UX best practices
Topic 6: Data Integration15%- External data integration and storage options
- Entity relationships and configuration
- Common Data Model
Topic 7: Interaction Management20%- Dialogs configuration
- Pega Knowledge Buddy and content management
- Agent suggestions and guidance
- Business Conditions
- Customer Verification

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