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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Defective Media Retention
C) HP Care Pack Services
D) HP Onsite Repair

2. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services is based on event type, depending on the hardware issue.

3. Which service is part of data and hardware protection?

A) Maintenance kit
B) Defective media retention
C) Printer installation
D) Onsite repair

4. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

5. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

Solutions: