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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Replication and Mirroring - Snapshot and FlashCopy |
| IBM Storage Product Overview | 20% | - FlashSystem Family - IBM Spectrum Storage Suite - XIV Storage System - Storwize / SAN Volume Controller - DS8000 Series |
| Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| Installation and Configuration | 25% | - Hardware Installation - System Planning and Requirements - Software Setup and Initialization - Network Connectivity and SAN Configuration |
| Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Error Log Analysis - Performance Issues - Diagnostic Tools and Utilities |
IBM Enterprise Storage Technical Support Sample Questions:
1. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
A) Storwize V7000 Unified
B) SONAS
C) DS88870
D) XIV
2. What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
A) 1
B) 6
C) 2
D) 4
3. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) Disk Magic
B) Capacity Magic
C) Storage Tier Advisor Tool
D) TPC
4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
A) XIV with 2TB drives base without any features
B) SONAS with SATA drives
C) DS8870 with ranks of 1.2TB drives
D) FlashSystem 840
5. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
A) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
B) There is no upgrade from 5.4TB to 11TB within one system.
C) The upgrade is a license key only.
D) Power off the TS7620, add new drives, power on and assign capacity.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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