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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. You can create a powerful self-service experience for the customer using?

A) The IBM Customer Service System
B) The IBM Commerce Framework
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Experience Suite

2. Smarter Commerce will help to transform which phases of the commerce cycle?

A) Marketing, Socializing, Prospecting, Closing
B) Buy, Market, Sell, Service
C) Assortment Management, Stocking, Space Management, Inventory Allocation
D) Order Capture, Order Cross-sell, Order Fulfillment, Order return

3. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Integrated analytics help organizations understand the impact of case loads.
B) Deliver case workers the solution in a fraction of time of other approaches
C) A case worker has all the information needed to improve case outcomes and optimize decisions
D) A case worker can skip the customer feedback and get directly to focus on the problem at-hand

4. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Driving the customer to the preferred enterprise sales channel.
C) Integrating the supply chain in order to support the selling process.
D) Up-sell potential via outbound calling centers and automated dialers.

5. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Inventory visibility.
B) Service scheduling.
C) Complex fulfillment.
D) Trade fund management.

Solutions: