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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Change enablement
B) Incident management
C) Service request management
D) Service level management

2. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B) Systematically observe services and service components, and record and report selected changes of state identified as events
C) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

3. Which can act as an operating model for an organization?

A) The four dimensions of service management
B) The service value chain
C) The ITIL guiding principles
D) Continual improvement

4. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Monitoring and event management
B) IT asset management
C) Incident management
D) Service level management

5. Which statement about the 'service request management' practice is CORRECT?

A) Additional approval is sometimes needed for restoration of service
B) Financial authorization is sometimes required for service requests
C) A new workflow is created for each type of request
D) Service requests are fulfilled using simple workflows

Solutions: