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Apple Macintosh Service Certification Sample Questions:

1. If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A) False
B) True

2.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) False
B) True

3. Which safety issue applies to the iMac (Mid 2010)?

A) Liquid coolant spillage
B) Thermal grease toxicity
C) Fragile glass panel breakage
D) High voltage CRT discharge

4. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
B) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
C) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
D) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.

5. Which three of the following items are appropriate to use for ESD prevention? Select three.

A) CRT discharge tool
B) Static shielding bags
C) Metal work surface
D) Grounded work mat
E) Wrist strap and cord
F) Wireless wrist strap

Solutions: