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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which two Web sites provide information to locate replacement part numbers?

A) HP Replacement Parts and HP Services Media Library
B) HP Channel Services Network and HP PartSurfer
C) HP PartSurfer and HP Services Media Library
D) HP Replacement Parts and HP Warranty Lookup

2. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) BIOS memory test
B) HP Vision diagnostics memory test
C) HP USB diagnostics memory test
D) HP Support Assistant memory diagnostic test

3. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.

4. What is the correct order of steps in the HP six-step troubleshooting process?

A) Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
B) Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
C) Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
D) Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.

5. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) serial number
B) model key
C) product name
D) SKU number

Solutions: