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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Configure the cardinality Min as 0, Max 1 and default as 1.
B) Add a Recommendation rule for Product A when bundle B is added
C) Add an Auto Add rule to include product A with bundle B
D) Configure the cardinality Min as 1, Max 1 and default as 1

2. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create one decomposition relationship each from all commercial offerings to the same technical product
B) Create one decomposition relationship each via one parent class product from all commercial offerings
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

3. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Calculation Matrix
B) Pricing plan
C) Fields
D) Attribute
E) Price lists

4. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C) Design integration procedure that makes both request and returns the result to order Management.
D) Design for one callout each request and cache the identifier in memory

5. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Solutions: