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BBPSD CSFX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Financial Industry Knowledge | - Financial services context
|
| Regulatory Compliance | - Rules and standards
|
| Professionalism and Ethics | - Professional conduct
|
| Communication Skills | - Effective communication
|
| Principles of Customer Service | - Customer service fundamentals
|
| Problem Solving and Conflict Resolution | - Customer issue handling
|
BBPSD Customer Service Sample Questions:
Which of the following is the most important reason for getting customer feedback:
- A. To improve the overall customer experience.
- B. To establish a customer database.
- C. To be seen to be responsive to customers.
- D. To improve sales.
Correct Answer: A 🗳️
When dealing with Internal customers you must:
- A. Apply the same level of service as external customers receive.
- B. Check they have authority to purchase.
- C. Ensure that you obtain payment details.
- D. Make sure you have dealt with external customers first.
Correct Answer: A 🗳️
When communicating with a customer by writing a letter you should:
- A. Make the letter long and interesting.
- B. Never sign the letter yourself.
- C. None of the above.
- D. Sign the letter yourself.
Correct Answer: D 🗳️
A weekly time management planning tool is known as a:
- A. Planning schedule grid.
- B. Day planner.
- C. Weekly planning schedule.
- D. Time grid.
Correct Answer: C 🗳️
When communicating with a customer using email you should:
- A. Make sure the email title lets the person know what it is about.
- B. Read through the email before sending.
- C. Keep the email courteous, short and to the point.
- D. All of the above.
Correct Answer: D 🗳️
Xavier 
Prudence 
Duke 
Horace 
Simon 
Marcus 
Aubrey 
Marico 
Dylan 
Zoe 
Marshall 
Kevin 
Brook 
Jonathan 
Isidore 
Hilary 
Boris 
Luther 
