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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A. Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B. Suggest that an additional category of metrics for defect rates be collected.
C. Suggest no changes to the metrics.
D. Suggest that the COE should aggregate information on the ROI for each project.

Question 2

A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A. Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
B. Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
C. Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
D. Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.

Question 3

A program manager is helping an organization optimize their BPM development practices. After talking with the development leads of a number of projects, the program manager suspects that there is a lot of duplication of effort between the projects. What is the first thing the program manager should recommend to reduce this duplication of efforts?

A. Create a catalog of service interfaces.
B. Create a common taxonomy of BPM projects.
C. Create a centralized repository for all BPM artifacts.
D. Create an enterprise model.

Question 4

Within a business process application, access to business data in other systems is accomplished via:

A. tracking points
B. integration service.
C. exposed process variables.
D. connection lines between Business Process Definition (BPD) activities.

Solutions: