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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Sustainability and device extension value - Assessing customer IT environment |
| Topic 2: Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Service level agreements and governance - Monitoring and support capabilities |
| Topic 3: HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Hardware support and warranty extensions - Configuration and deployment services - Device lifecycle management phases |
| Topic 4: Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. When can Device Life Extension be attached to hardware sales?
A) HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B) HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
C) HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
D) HP Device Life Extension is not available for HP hardware sales.
2. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)
A) Customer needs to focus on CapEx rather than OpEx.
B) Employees are less productive due to maintenance issues.
C) Customer is facing increased cyberthreats.
D) Changing trends have had a negative impact on business performance.
E) Customer is not set up for remote or hybrid working.
3. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A) Generative Al has IT decision-makers questioning where to prioritize budgets.
B) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
C) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
D) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,E | Question # 3 Answer: A,B |
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