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HP HP2-H41 Exam Syllabus Topics:

HP Selling Imaging and Printing Fundamentals Sample Questions:

1. What are the key areas that a business must pay attention to?

A) customers, clients, users, and partners
B) sales, customers, administration, know-how, and expertise
C) sales, sales, sales, and sales
D) IT platforms, innovation, administration, and cash flow

2. What is an effective way of choosing HP imaging and printing products for a customer?

A) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
B) Sell products that offer the most functionality to fit within the customer's budget.
C) Offer free training when selling HP imaging and printing devices.
D) Match product features to the customer's needs to improve the way they work.

3. Which trend presents a growing security challenge for IT staff?

A) Larger percentages of users installing their own anti-virus software
B) Large numbers of people upgrading to the latest Windows operating system
C) Bring Your Own Device (BYOD) to work scenarios
D) More people printing to fewer printing devices

4. Which statement is true about initial contacts that occur between a customer and a business?

A) Most initial contacts occur during the day.
B) Most initial contacts result in a purchase.
C) Most initial contacts are face to face.
D) Most initial contacts are through a document.

5. What are accurate descriptions of a first impression in business? (Select two.)

A) made in the first 5 to 30 seconds
B) based upon detailed information
C) always positive
D) easy to change
E) difficult to change

Solutions: