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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

3. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Prior to the HW purchase
B) Any time during the hardware lifecycle
C) Upon expiration of a service engagement
D) At the time of the HW purchase

4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Deployment Services
C) HP Care Pack Services
D) HP Custom Contractual Services

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers have security for lost laptops and desktops due to a mobile workforce.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

Solutions: