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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In which customer situation would you propose a services contract?

A) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
B) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
C) The customer wants to pay upfront for both hardware and services.
D) The customer uses only HP products.

2. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

3. Why is it important to register HP Services?

A) It is less expensive to replace registered HP devices than devices that are not registered.
B) Registering HP Services is required to set up automatic renewal of services.
C) Registering HP Services entitles the customers to valuable rebates.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.

4. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) HP Services offerings within the Deploy stage
B) HP base warranty
C) Offsite Repair
D) Defective Media Retention

Solutions: